FAQ

 
 

hOW DO I GET AN RMA?

Requests are accepted by fax or e-mail. Reference the P.O. Number, the unit(s) being returned and the reason(s) for the return. Please note that custom-made equipment is non-returnable. If a custom-made unit is defective, it may be returned for rework.


what is astralite’s restocking fee for material returned in good working condition?

50% restocking fee for non-custom-made fixtures within 30 days of shipment.

The credit issued for returned material will be in the form of a credit that can be used toward future purchases. No refund checks will be issued.

Returns are not allowed for custom-made fixtures.


WHAT IS THE MINIMUM ORDER

Minimum order is $100 plus freight.


What are the freight terms?

Free allowed on single shipment orders that exceed $1500 to one destination in the continental USA.

Customers may provide their own freight account on orders that do not qualify for free shipping.

Astralite will not prepay any overnight, 2nd-day, 3rd-day, or special shipments.


I need replacement parts, where can I find them?

Replacement batteries and other parts may be available through a local distributor. You can also contact our Parts team to get more information about the part you are looking to replace.


What is an Astralite 2000 Universal?

It is likely the SU series retrofit kit. You can find more information here.


What is an Astralite 2000 ALS?

It is likely the AL series retrofit kit. You can find more information here.


Do you give cash refunds for returned material?

All returns are for credit. No cash refunds will be given.


Can I order direct?

Please use our rep finder to locate the sales representative in your area. In the event that a sales representative is absent in your area, you may order directly from Astralite.