Q: How do I get an RMA?
Fax all requests to (203)775-0797. Reference the P.O. Number, the unit being returned and the reason(s) for the return. Please note that custom-made equipment is non-returnable. If a custom-made unit is defective, it may be returned for re-work.

Q: What is Astralite's restocking fee for material returned in good working condition?
50% restocking fee within 30 days of shipment.

Q: What are the freight terms?
Minimum order is $100 plus freight. Astralite will not prepay any overnight, 2nd-, 3rd-day or special shipments.

Q: What is an Astralite 2000 Universal?
This is the SU series retrofit kit. Please see page SP10 of our catalog.

Q: What is an Astralite 2000 ALS?
This is the ALS series retrofit E kit. Please see page SP9 of our catalog.

Q: Do you accept credit cards?
Yes, Astralite does accept credit cards.

Q: Do you give cash refunds for returned material?
All returns are for credit. No cash refunds will be given.

Q: Is Astralite Energy Star listed?
All of Astralite's exit signs are Energy Star listed.

Q: Can I order direct?
Please contact Astralite to get the name and telephone number for the sales representive in your area. In the event that a sales representative is absent in your location, you may order directly through Astralite.

Q: How do I get set up as a customer with Astralite?
You will need three credit references -- one from the bank of your choice and two others. Please be sure to include a contact name and a fax number for all references.